Terms of Service

Last updated September 29, 2026

These terms are an agreement between you and JobDeskAI ("JobDeskAI", "we", "us"), based in Peoria, Arizona. They cover the JobDeskAI website and the JobDeskAI AI receptionist service (the "Service"). By placing an order, creating an account, or using the Service, you agree to these terms, our Privacy Policy and our Refund Policy.

1. Who can use the Service

The Service is for businesses. You must be at least 18 and able to agree to these terms for the business you order for.

2. What the Service does

We set up and run an AI assistant that answers phone calls and text messages for your business. Depending on your plan and setup, it answers questions using information you give us, shares price ranges you approve, books appointments (including into Jobber if you connect it), takes messages, transfers callers to your team, sends confirmations, reminders and review requests, texts back missed callers, and sends you summaries. You also get an online dashboard.

3. Setup

Setup times on our site are estimates. To go live we need your help: forwarding your phone number, connecting accounts such as Jobber or Quo, and completing text-messaging (carrier) registration if your number needs it, which can take longer than our setup estimate. Some features depend on these steps.

4. Your responsibilities

• Give us accurate information about your business, services, prices, hours and policies, and keep it up to date in your dashboard or by telling us.
• Review the summaries and bookings the Service sends you. You're responsible for the jobs you accept, the prices you charge, and honoring appointments booked from the information you provided.
• Only connect phone numbers and accounts you're allowed to use.
• Follow the laws that apply to your business and your customers, including rules on text messaging, consent, call recording and transcription notices, and privacy. You're responsible for having any consent the law requires before the Service texts your customers beyond replying to them, confirming appointments they booked, or following up on their call.
• Tell us if you operate in a state that requires notice or consent before calls are recorded or transcribed, so we can add a notice to your greeting.

5. Things you can't use the Service for

• Emergencies. The Service is not an emergency service and must never replace 911 or a live person for emergencies.
• Health care or other sensitive information regulated by special laws (for example HIPAA), unless we've signed a separate written agreement covering it.
• Anything illegal, deceptive, harassing or abusive, or making unsolicited marketing calls or texts.
• Reselling the Service or trying to copy, reverse engineer or disrupt it.

6. AI limitations

The Service uses artificial intelligence. It's instructed to use only the information you provide, to say it's a virtual assistant, and to take a message or pass the caller to you when it isn't sure. Even so, AI can make mistakes, such as misunderstanding a caller, giving incomplete information, or quoting a range that doesn't fit a specific job. Prices it shares are estimates based on your information, not binding quotes from us. You're responsible for confirming final prices with your customers.

7. Plans, fees and taxes

• Prices and what each plan includes are on our pricing page. Payments are processed by Stripe.
• The one-time setup fee is due when you order. Your monthly plan fee is billed automatically each month until you cancel.
• If you regularly go over your plan's call allowance, we'll talk to you about a different plan. We don't cut off your calls mid-month.
• We may change our prices with at least 30 days' notice by email. The change applies from your next billing date after that notice.
• Prices don't include taxes. Any applicable taxes are added at checkout.
• If a payment fails and isn't fixed within 14 days, we may pause the Service until it is.

8. Cancellation and refunds

You can cancel anytime from your dashboard's billing page or by emailing hello@jobdeskai.com. Your service continues until the end of the month you've paid for. Refunds are covered by our Refund Policy. We may suspend or end the Service if you break these terms, don't pay, or use it in a way that puts us, our providers or other people at risk.

9. Your data

You own your business information and the conversations the Service has with your customers. You let us use that information only to provide, secure, support and improve the Service for you, as described in our Privacy Policy. We don't sell it, and we don't use it to train AI models. About 60 days after your account ends, we delete your conversation records and shut down your receptionist, unless you ask us to delete sooner or the law requires us to keep something.

10. Other companies' services

The Service relies on other providers, including phone carriers, Twilio, AI model providers, Quo, Jobber, Stripe and our hosting provider. Their outages, changes or rules can affect the Service, and your use of their products is also covered by their own terms.

11. Our property

We own the Service, our website, our software and our brand. You get a limited, non-transferable right to use the Service while your plan is active. If you send us suggestions, we can use them without owing you anything.

12. No warranties

We work hard to keep the Service running and accurate, but we provide it "as is" and "as available." To the extent the law allows, we don't promise it will be uninterrupted or error-free, and we disclaim implied warranties such as merchantability and fitness for a particular purpose.

13. Limit on our liability

To the extent the law allows: we aren't liable for lost profits, lost business, lost data, or indirect, incidental, special or consequential damages; and our total liability for any claim about the Service is limited to the fees you paid us in the 3 months before the event that caused the claim.

14. Your responsibility for claims

To the extent the law allows, you'll cover our reasonable costs if someone makes a claim against us because of the information you gave the Service, your messages to your customers, or your breaking these terms or the law.

15. Changes to these terms

We may update these terms. If a change is significant, we'll email you at least 30 days before it takes effect. Continuing to use the Service after that means you accept the new terms.

16. Governing law

Arizona law governs these terms. Any dispute will be handled in the state or federal courts located in Maricopa County, Arizona, unless the law requires otherwise. Before filing any claim, please email us so we can try to resolve it.

17. The whole agreement

These terms, the Privacy Policy, the Refund Policy and your order are the whole agreement between us. If part of these terms can't be enforced, the rest still applies.

Contact

JobDeskAI
Peoria, Arizona
Email: hello@jobdeskai.com