Privacy Policy

Last updated September 29, 2026

This policy explains what JobDeskAI ("JobDeskAI", "we") collects, why, and what you can do about it. It covers our website, our demo line, and the AI receptionist we run for the businesses that are our customers.

What we collect

When you use our website

• Order form: your business and contact details, services, prices, hours and preferences.
• Demo booking: your name, business, email, phone number and any notes.
• "Have it call you" demo: the phone number you enter, the voice you picked, and a record of your consent (the wording you agreed to, the date and time, your browser type, and a scrambled, one-way version of your IP address).
• Bot Builder and site chat: what you type, which is sent to our AI provider to generate replies. Please don't enter sensitive personal information.
• Accounts: your email and a securely hashed password (we can't see your password).
• Technical data: like any website, our hosting provider records requests (such as IP address, pages visited and browser type) for security and troubleshooting. We keep a scrambled version of IP addresses to limit abuse of our forms. We don't use analytics or advertising trackers. See our Cookie Policy.
• Payments: handled by Stripe. We receive your customer ID and subscription status, not your card number.

When you call or text a business that uses JobDeskAI

We act on behalf of that business. We process your phone number, what you say or type (converted to text), your name, address and appointment details if you share them, and summaries of the conversation. We don't record call audio; speech is converted to text in real time. Transcripts are stored so the business can see its conversations and follow up. For questions about how a business uses your information, contact that business. We'll help them respond.

Business outreach

To tell businesses about JobDeskAI, we may use business contact details that are publicly available, such as a company's listed phone number or email. Every email includes a way to unsubscribe, and we honor do-not-call requests.

How we use it

• To run the Service: answering calls and texts, booking, sending confirmations and reminders, and notifying the business.
• To respond to you, run demos, set up and support accounts, and bill customers.
• To keep the Service safe and working: preventing abuse and spam, fixing errors, and reviewing conversations (by our team and automated review tools) to correct mistakes in a business's setup.
• To meet legal obligations and enforce our terms.

We don't sell personal information, and we don't share it for targeted advertising. We don't use customers' conversations to train AI models.

Who we share it with

Only service providers that help us run JobDeskAI, under their own privacy and security commitments, and only as needed:

• Twilio: phone calls and text messages, including speech-to-text (Deepgram) and AI voices (ElevenLabs) through Twilio.
• Anthropic: the AI model that writes the assistant's replies. Under its commercial terms, it doesn't use this data to train its models.
• Quo (OpenPhone): texting, for businesses that use Quo.
• Jobber: bookings, for businesses that connect Jobber.
• Stripe: payments.
• Railway: hosting and databases.
• Cloudflare: domain name service and forwarding of email sent to us.
• Resend: sending emails such as monthly reports, if you receive them.
• Google Cloud Storage: hosts the voice sample clips on our site. It only receives a request (like any web server) when you press play on a sample.

We may also share information if the law requires it, to protect people's safety or our rights, or as part of a sale or reorganization of our business (with this policy still applying).

How long we keep it

• Conversations for a business: while that business's account is active, then deleted about 60 days after it ends, unless the business asks for sooner deletion.
• Demo-call consent records: 5 years, to show we had permission to call.
• Orders, billing and account records: as long as needed for our business, taxes and legal obligations.
• Demo bookings and messages to us: up to 2 years, or sooner if you ask.

Security

We use encrypted connections (HTTPS), hashed passwords, access limited to people who need it, and providers with strong security practices. No system is perfectly secure. If a breach affects your personal information, we'll notify you as the law requires.

Your choices and rights

• Email hello@jobdeskai.com to ask what we have about you, or to correct or delete it. We'll respond within 45 days.
• Reply STOP to any text from the Service to stop texts from that number.
• During a demo call, press 9 or ask not to be called, and we won't call your number again.
• Use the unsubscribe link in any email from us.
• Depending on where you live, you may have more privacy rights under state law. Email us to use them. We won't treat you differently for doing so.

Children

JobDeskAI is for businesses and isn't directed at children under 16. We don't knowingly collect their information.

Changes

We'll post updates here with a new date. If a change is significant, we'll tell our customers by email.

Contact

JobDeskAI
Peoria, Arizona
Email: hello@jobdeskai.com