Case study
How Canyon Haul Co. answers every call while the crew is on a haul
Canyon Haul Co. is the junk removal company in Peoria, Arizona that built JobDeskAI. Here's exactly how its AI receptionist is set up, so you can picture it running your business.
- Business
- Junk removal and cleanouts
- Where
- Peoria, AZ, serving 21 cities across the Phoenix valley
- Hours
- Monday to Saturday, 7 AM to 7 PM
- Tools
- Quo for the business line, Jobber for scheduling
The problem
A junk removal crew spends the day loading trailers and driving to the dump. When the phone rang in the middle of a job, it went to voicemail, and a caller who reaches voicemail can simply call the next company on the list.
How the receptionist is set up
- The crew gets first shot at every call. Calls to the business number ring the team for a few rings. If nobody picks up, the call forwards to the AI receptionist, so no caller hears voicemail.
- It quotes the way the owners do. Canyon Haul prices by trailer space, and the receptionist knows every tier, from an eighth of a load ($150 to $175) to a full load ($1,200 to $1,400). It knows the $125 minimum, asks what kind of couch someone has (a loveseat and a sectional are very different jobs), mentions the disposal upcharge on fridges and A/C units, and politely turns down hazardous materials. The crew still confirms the exact price on site.
- It books straight into Jobber. The receptionist checks the real Jobber schedule and books an on-site estimate as a Jobber request, with the customer's name, phone and address already filled in.
- A real person is one sentence away. Callers can ask for a person at any time, and the owners' phones ring. If nobody answers, the AI takes a message.
- Texts are covered too. It replies to texts on the same business number, texts back anyone who hangs up, and ignores automated lead-alert notifications instead of replying to them.
- The owners stay in the loop. They get a text for every booking and a short summary of every call the AI handled.
What a call sounds like
An example of the kind of conversation it handles.
Hey, how much to haul away an old couch?
We can grab that! Is it a loveseat, a standard 3-seater, or a sectional?
A big sectional.
A large sectional usually runs up to about $300, and the crew confirms the exact price on site before loading. Want me to find you a time?
Want the same setup for your business? Call the demo line to hear it, design and test your own bot in a few minutes, or book a free demo call.